SHIPPING RATES/HANDLING + DELIVERY OPTIONS

At Complex Flavors, our goal is to deliver your purchase as quickly and economically as possible. We review each order individually, taking into account the destination, weight, and size of the items. During checkout, shipping charges and delivery methods may be upgraded if consolidating items in your order offers better rates and times. The exact shipping cost for your entire order will be calculated and displayed at checkout.

All shipping charges include handling, order processing, item selection, packaging, transportation, and distance from the shipping location.

Please note that additional shipping charges may apply to certain items due to their size or bulkiness.

SHIPPING TERMS

  • Responsibility for Shipments: Complex Flavors is not responsible for lost, misplaced, delayed shipments, or damaged freight once they have been dispatched by the carriers.

  • Lost or Stolen Packages: Complex Flavors cannot be held responsible for lost or stolen packages that have been confirmed delivered to the address provided. The customer is fully responsible for filing any claims with the carrier for damaged and/or lost shipments.

  • Delivery Errors: Complex Flavors is not liable for delivery errors made by the carrier or for incorrect shipping information provided by the customer.

DELIVERY LEAD TIMES

Once we receive your payment, we will promptly prepare and dispatch your parcel. Upon handing your parcel to the delivery service, you will receive a tracking number via email from Complex Flavors.

  • Return Due to Non-Delivery: If a customer’s order is returned to us due to reasons such as non-claiming of the package or multiple failed delivery attempts, the customer is responsible for paying the reshipping fee to receive their item. Otherwise, a refund will be issued for the cost of the items only.

MISSING OR MISDELIVERED PACKAGES POLICY

  • Once an order has been shipped and accepted by the carrier, Complex Flavors Home + Life is not responsible for lost, missing, or misdelivered packages, provided the shipping address entered at checkout is correct.

  • All shipping labels are generated automatically based on the address supplied by the customer at the time of purchase. Once the package is handed off to the carrier, delivery and handling are the sole responsibility of the shipping provider.

  • If a package is marked as delivered but not received, or appears to have been misdelivered, the customer is responsible for contacting the carrier directly to open an investigation or file a claim. Complex Flavors Home + Life does not file claims or correspond with carriers on the customer’s behalf in these cases.

  • Please ensure your shipping address is accurate and secure before placing your order.

STANDARD DELIVERY

  • Domestic (US) Delivery: Standard Delivery orders from within the United States are shipped via UPS Ground and typically take between 1 - 2 weeks to deliver. UPS Mail Innovations can be tracked on the UPS website.

The estimated production time for Standard Delivery orders is also published on the product page in the Marketplace.

NON SHIPPING HOLIDAYS

The following American National Holidays will be recognized company-wide. Some standard and all expedited shipments will not be processed on these dates:

  • January 2: New Year’s Day (observed)

  • January 16: Martin Luther King Jr. Day

  • February 3: Founders Day

  • February 20: President's Day

  • May 29: Memorial Day

  • June 19: Juneteenth

  • July 4: Independence Day

  • September 4: Labor Day

  • November: Thanksgiving and the day after (the last Thursday and Friday of the month)

  • December 24, 25: Christmas

  • January 1, 2024: New Year’s Day